Refund policy

At CELEST LANE, we are committed to providing a smooth and reliable shopping experience.
If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible, items must meet the following conditions:

Items must be unworn, unused, and in original condition
Items must be free from perfume, deodorant, makeup, or any stains

We reserve the right to refuse returns that do not meet these standards.

⚠️ Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale / Sale items
Intimates, bodysuits, swimwear, underwear
Accessories (including jewelry, hair accessories) for hygiene reasons

2. Return Process

To initiate a return:

Contact us within 14 days of delivery
Provide your order number and reason for return
Wait for approval before sending the item back

👉 Once approved, we will provide the correct return instructions.

❗ Returns sent without prior approval will not be accepted
❗ The address listed on our website is not a return address

3. Refunds

Refunds are issued after inspection and approval
Approved refunds will be returned to the original payment method
Please allow 5–10 business days for the refund to appear

We reserve the right to issue partial refunds if items are not returned in original condition.

4. Return Shipping

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a trackable shipping method

CELEST LANE is not responsible for lost return packages.

5. Order Issues

If there is any issue with your order, please contact us before taking further action.

⚠️ Please contact us before opening a chargeback or dispute.
We will do our best to resolve the issue quickly and fairly.

6. Fraud Prevention

To maintain a fair shopping environment:

High-risk orders may be canceled
Suspicious transactions may be declined
Abuse of the return policy may result in account restriction

Questions About Your Return?

✨ Thank you for shopping with CELEST LANE